Digi-Care Standard+ Support expands the Telephone Support coverage from 5 day/9 hour coverage to 7 day/24* (currently 5X9 hour coverage) hour coverage for a period of 1 year.

Digi-Care Standard+ Support is designed for customers who require 24-hour* access to our Support Team of professionals to optimize network performance and uptime. Digi-Care Standard+ provides an intermediate level of support between Standard Support (software updates and 5 day/9 hour phone support) and Premium Support (24 hour plus Advanced Hardware Replacement).

Digi-Care Standard+ Support Contracts begin from the date of product shipment from Foundry Networks, Inc. The Support Contract Anniversary date (tracked by model and serial numbers) will therefore be 12 months after date of purchase. Support Contracts will be automatically renewed annually unless cancelled in writing at least 30 days prior to the Contract Anniversary date. An invoice for this annual service will be sent 60 days prior to the expiration date. Please refer to the current Official Price List for Support Contract Annual fees.

Digi-Care Standard+ Support Contracts must be purchased within the first 30 days of ownership. If the Customer owns multiple Foundry Hardware products, all systems must be covered by a Digi-Care Standard, Standard+ or Premium Contract.

This permits proper coverage for system software updates for all systems owned by the customer. Failure to do so will result in access to the Web Support Area being disabled.

Contracts purchased after the initial 30-day period will require all systems to be subject to an Out of Warranty Repair Service charge to determine eligibility for Support Contracts. This is to verify that the Hardware and Software are up to date, before a Service Contract can be established for the systems. Hardware with out-of-date system software will require a one-time charge for the applicable number of SU/RSU/SCU/RCU/SLBU Update packages to bring the system up to the current major release of system software.

All of the features of the Digi-Care Standard Support program (detailed earlier in this document) are included in the Digi-Care Standard+ Support service: