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Digi-Care Standard  

D-Link's Digi-Care Standard gives comfort to the customers and offer on site support to resolve the hardware and software problems in a network.

D-Link India Digi-Care Standard Support Contracts must be purchased within the first 30 days and must be purchased for all systems owned by Customer (Digi-Care Standard+ and Premium Support Contracts include all components of Digi-Care Standard Support). If the Customer owns multiple Foundry Hardware products, all systems must be covered by a Digi-Care Standard, Standard+ or Premium Contract. This permits proper coverage for system software updates for all systems owned by the customer. Failure to do so will result in access to the Web Support Area being disabled.

Contracts purchased after the initial 20-day period will require all systems to be subject to an Out of Warranty Repair Service charge to determine eligibility for Support Contracts. This is to verify that the Hardware and Software are up to date, before a Service Contract can be established for the systems. A Customer Service ID number (CSID) will be issued and a letter of confirmation sent to the Technical Contact name (if known) or Customer Contact. Use this Customer Service ID number when calling the D-Link Systems Division, Support Staff, and also to access the Support area at our ftp site and website http://support.dlink.co.in

Provides all of the Digi-Care Standard Support features

Toll Free telephone assistance (9.30 am - 6.30 pm Mon - Fri ) and priority call rating options

Single source mixed technology support (security, content, converged networks)

Web Access For Technical Support info
Up to 24 hour, 365 day cover, nation-wide
Network trained field service engineers backed up by product specialists
Distributed spares holding and regional support offices
Flexible response and fix times (2, 4, 8 hour response and fix)
Inclusive network test and troubleshooting service
Information updates and software maintenance
Pioneering spare discounts
Liaison and escalations to vendors and other service providers

 

 
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Ordering Information
DCS-STD-001V

Digi-Care Standard 1 year service and support program for D- Link/Foundry Managed Chassis base switches and routers, XDSL, VOIP AND Wireless products

DCS-STD-001L

Digi-Care 1 year support and service program for D- Link/Foundry Managed L2 and L3 stackable

DCS-STD-001S Digi-Care Standard 1 year Service and support for unmanaged switches, leased modems
DCS-STD-001A Digi-Care 1 year service program for Power supplies, GBICS, Mini GBICS, Transceivers, multimedia products and products purchased separately than above products
DCS-STD-0001F Digi-Care 1 year service program for Firewalls, VPN Accelerators, VPN Clients and NMS
DCS-STD-001FDX Digi-Care Standard 1year program service fee for ServerIron and NetIron product lines
DCS-STD-003V Digi-Care Standard 3 years service and support program for D-Link/Foundry Managed Chassis base switches and routers, XDSL, VOIP AND Wireless products
DCS-STD-003L Digi-Care 3 years support and service program for D-Link/ Foundry Managed L2 and L3 stackable
DCS-STD-003S Digi-Care Standard 3 years Service and support for unmanaged switches, leased modems,
DCS-STD-003A Digi-Care 3 years service program for Power supplies, GBICS, Mini GBICS, Transceivers, multimedia products and products purchased separately than above products
DCS-STD-003F Digi-Care 3 year service program for Firewalls, VPN Accelerators, VPN Clients and NMS
DCS-STD-003FDX Digi-Care Standard 3 years program service fee for ServerIron and NetIron product lines
 
Digi-Care Standard
D-Link's Digi-Care Standard gives comfort to the customers and offer on site support to resolve the hardware and software problems in a network....
 
Digi-Care Standard Plus
Digi-Care Standard+ Support expands the Telephone Support coverage from 5 day/9 hour coverage to 7 day/24* (currently 5X9 hour coverage) hour coverage for a period of 1 year....
 
Digi-Care Premium
Inclusive of the day to day support needs addressed by Digi-Care Standard and Digi-Care Standard Plus Services....
 
 
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