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Home : Support & Services: Direct Service Department : Digi-Care Premium
Digi-Care Premium  
Inclusive of the day to day support needs addressed by Digi-Care Standard and Digi-Care Standard Plus Services. Digi-Care and Digi-Manage includes some of the Digi-Manage Control remote monitoring (if allowed by the customer) and reporting services to provide a full support service
Provides all of the Digi-Care Standard+ Support features, plus

Extends Advanced Hardware Replacement for an individual unit (registered serial number) for 12 months.

Premium Level discount on Spare Systems
Monthly reports and statistics
Network performance analysis, reporting and planning

 
 
Although Premium Support may be purchased on a per system basis, all other systems owned by the customer must be covered by at least an individual Standard or Standard+ Support Service to provide for Software Updates. Failure to do so will result in access to the Web Support Area being disabled. Digi-Care Premium Support must be purchased within 30 days of system shipment to avoid an Out of Warranty Repair Service required for possible inspection of eligible systems
 
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Ordering Information
DCS-PREM-001V

Digi-Care Premium 1 year service and support program for D- Link/Foundry Managed Chassis base switches and routers, XDSL, VOIP AND Wireless products
DCS-PREM-001L

Digi-Care Premium 1 year support and service program for D- Link/Foundry Managed L2 and L3 stackable
DCS-PREM-001S Digi-Care Premium 1 year Service and support for unmanaged switches, leased modems
DCS-PREM-001A Digi-Care Premium 1 year service program for Power supplies, GBICS, Mini GBICS, Transceivers, multimedia products and products purchased separately than above products
DCS-PREM-0001F Digi-Care Premium 1 year service program for Firewalls, VPN Accelerators, VPN Clients and NMS
DCS-PREM-001FDX Digi-Care Premium 1year program service fee for ServerIron and NetIron product lines
DCS-PREM-003V Digi-Care Premium 3 years service and support program for D-Link/Foundry Managed Chassis base switches and routers, XDSL, VOIP AND Wireless products
DCS-PREM-003L Digi-Care Premium 3 years support and service program for D-Link/ Foundry Managed L2 and L3 stackable
DCS-PREM-003S Digi-Care Premium 3 years Service and support for unmanaged switches, leased modems,
DCS-PREM-003A Digi-Care Premium 3 years service program for Power supplies, GBICS, Mini GBICS, Transceivers, multimedia products and products purchased separately than above products
DCS-PREM-003F Digi-Care Premium 3 year service program for Firewalls, VPN Accelerators, VPN Clients and NMS
DCS-PREM-003FDX Digi-Care Premium 3 years program service fee for ServerIron and NetIron product lines
 
Digi-Care Standard
D-Link's Digi-Care Standard gives comfort to the customers and offer on site support to resolve the hardware and software problems in a network....
 
Digi-Care Standard Plus
Digi-Care Standard+ Support expands the Telephone Support coverage from 5 day/9 hour coverage to 7 day/24* (currently 5X9 hour coverage) hour coverage for a period of 1 year....
 
Digi-Care Premium
Inclusive of the day to day support needs addressed by Digi-Care Standard and Digi-Care Standard Plus Services....
 
 
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