Highlights
	One-year and Limited Lifetime1 support contract options
	Unlimited 9 x 5 local time D-Link India Technical support (1800-22-2002)
	Software updates and upgrades
	Access to D-Link India's support web site
	Seven-business-day best effort advanced hardware replacement

Benefits :
To Partners
		Promotes partner's service offerings
		Leverages D-Link India's core service capabilities to add value
		Generates profitable revenue immediately
		Does not require heavy investments in service personnel and infrastructure
		Improves customer satisfaction
To Customers
		Provides a single point of contact for products and services
		Improves network availability
		Protects and enhances return on investments through software updates and upgrades
		Improves productivity
		Lowers total cost of ownership

Partner Qualifications
Partners must meet the following requirements to qualify for the Digi-PSE service program:
	Partners are required to purchase PSE for all equipment at the point of product purchase.
	Partners must have a minimum of three D-Link Certified Network
	Engineers (DCNE/DCCE or FNCNE for Foundry products) on their staff. Partners must be the primary contact to their customers. The end-user customer should not contact D-Link India directly.
	Partner's personnel contacting D-Link Systems Division must be D-Link and/or Foundry certified.
Partner Responsibilities
Partners must sell their own service contracts to customers. Partners must provide first level of support, including:
	Call handling
	Help-desk support
	Initial diagnosis and troubleshooting
	Partners must deliver necessary on-site support as required. Partners must provide D-Link India with detailed trouble-ticket information pertinent to the customer to expedite resolution. Partners must keep their staff trained on current D-Link India products.

Partner Benefits
	Unlimited 9 x 5 telephone/email access to D-Link India's D-Link Systems Division and Global Technical Support Centre for D-Link and Foundry Certified engineers.
	Unlimited registered access to D-Link India support web site.
	Unlimited software updates and upgrades.
	Seven-business-day best effort advanced hardware replacement.

D-Link Systems' Division

D-Link Systems' Division is fully staffed by highly trained Engineers. Technology expertise, streamlined processes, and a case management system provide a foundation. for responsive and effective technical support and services. Our well-equipped DSD lab lets support engineers simulate end-user network environments to diagnose, duplicate, troubleshoot, and resolve network problems. In addition, D-Link Systems engineers have ready access to our R & D engineers.

Benefits:
	9 x 5 x 365 live telephone/email access to D-Link India technology experts for D-Link and/or Foundry certified engineers.
	Quick response and resolution of your network issues

Advanced Hardware Replacement
In case of a hardware system failure, you can request that a replacement part be shipped prior to the return of the failed part. Upon evaluation by a D-Link Systems engineer, an RMA will be issued. The replacement part will be delivered within seven business days.

Benefits:
	Cost savings, as you can minimize the number of parts in your inventory
	Cost predictability, since your annual costs are fixed and known.
	Quick restoration of network performance.