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Digi-Care Partner Support Essential  
The Partner Support Essential (Digi-PSE) program enables you to deliver valuable product support and services to your customers and generate profitable revenue by leveraging D-Link India's service capabilities. The program helps you deliver world-class support to your customers. The Partner Support Essential program is designed to be flexible and align with your business model, so you can meet your customers' service requirements.

Highlights
One-year and Limited Lifetime1 support contract options
Unlimited 9 x 5 local time D-Link India Technical support (1800-22-2002)
Software updates and upgrades
Access to D-Link India's support web site
Seven-business-day best effort advanced hardware replacement
Benefits :
To Partners
  Promotes partner's service offerings
  Leverages D-Link India's core service capabilities to add value
  Generates profitable revenue immediately
  Does not require heavy investments in service personnel and infrastructure
  Improves customer satisfaction
 
To Customers
  Provides a single point of contact for products and services
  Improves network availability
  Protects and enhances return on investments through software updates and upgrades
  Improves productivity
  Lowers total cost of ownership


Partner Qualifications
Partners must meet the following requirements to qualify for the Digi-PSE service program:
Partners are required to purchase PSE for all equipment at the point of product purchase.
Partners must have a minimum of three D-Link Certified Network
Engineers (DCNE/DCCE or FNCNE for Foundry products) on their staff. Partners must be the primary contact to their customers. The end-user customer should not contact D-Link India directly.
Partner's personnel contacting D-Link Systems Division must be D-Link and/or Foundry certified.
Partner Responsibilities
Partners must sell their own service contracts to customers. Partners must provide first level of support, including:
Call handling
Help-desk support
Initial diagnosis and troubleshooting
 
Partners must deliver necessary on-site support as required.
Partners must provide D-Link India with detailed trouble-ticket information pertinent to the customer to expedite resolution.
Partners must keep their staff trained on current D-Link India products.

Partner Benefits
Unlimited 9 x 5 telephone/email access to D-Link India's D-Link Systems Division and Global Technical Support Centre for D-Link and Foundry Certified engineers.
Unlimited registered access to D-Link India support web site.
Unlimited software updates and upgrades.
Seven-business-day best effort advanced hardware replacement.

D-Link Systems' Division

D-Link Systems' Division is fully staffed by highly trained Engineers. Technology expertise, streamlined processes, and a case management system provide a foundation. for responsive and effective technical support and services. Our well-equipped DSD lab lets support engineers simulate end-user network environments to diagnose, duplicate, troubleshoot, and resolve network problems. In addition, D-Link Systems engineers have ready access to our R & D engineers.

Benefits:
9 x 5 x 365 live telephone/email access to D-Link India technology experts for D-Link and/or Foundry certified engineers.
Quick response and resolution of your network issues

Advanced Hardware Replacement
In case of a hardware system failure, you can request that a replacement part be shipped prior to the return of the failed part. Upon evaluation by a D-Link Systems engineer, an RMA will be issued. The replacement part will be delivered within seven business days.

Benefits:
Cost savings, as you can minimize the number of parts in your inventory
Cost predictability, since your annual costs are fixed and known.
Quick restoration of network performance.
 
Download Digi-Care Partner Support Essential
 
Ordering Information
Digi-FPSE-001V DIGI-PSE 1 year program service fee for ServerIron and NetIron product lines
Digi-FPSE-001L DIGI-PSE 1 year program service fee for FastIron and BigIron chassis- based product lines
Digi-FPSE-001S DIGI-PSE 1 year program service fee for EdgeIron, FastIron Workgroup and FastIron 4802 product lines
Digi-FPSE-001A DIGI-PSE 1 year program service fee for power supplies, GBICs, and mini GBICs purchased separately from other products
Digi-FPSE-003V DIGI-PSE 1 year program service fee for ServerIron and NetIron product lines
Digi-FPSE-003L DIGI-PSE 1 year program service fee for FastIron and BigIron chassis- based product lines
Digi-FPSE-003S DIGI-PSE 1 year program service fee for EdgeIron, FastIron Workgroup and FastIron 4802 product lines
Digi-FPSE-003A DIGI-PSE 1 year program service fee for power supplies, GBICs, and mini GBICs purchased separately from other products
Digi-FPSE-005V DIGI-PSE 5 year program service fee for ServerIron and NetIron product lines
Digi-FPSE-005L DIGI-PSE 5 year program service fee for FastIron and BigIron chassis- based product lines
Digi-FPSE-005S DIGI-PSE 5 year program service fee for EdgeIron, FastIron Workgroup and FastIron 4802 product lines
Digi-FPSE-005A DIGI-PSE 5 year program service fee for Foundry power supplies, GBICs, and mini GBICs purchased separately from other products
Digi-DPSE-001V DIGI-PSE 1 year program service fee for D-Link Managed Chassis base switches and routers, DSL and VOIP prodcuts
Digi-DPSE-001L DIGI-PSE 1 year program service fee for D-Link Managed L2 and L3 stackables
Digi-DPSE-001S DIGI-PSE 1 year program service fee for Unmanaged switches, leased modem, products
Digi-DPSE-001A DIGI-PSE 1 year program service fee for D-Link power Supply, Transcievers, Modems,convertors, NICs separately purchased from other products.
Digi-DPSE-003V DIGI-PSE 3 year program service fee for D-Link Managed Chassis base switches and routers, DSL and VOIP prodcuts
Digi-DPSE-003L DIGI-PSE 3 year program service fee for D-Link Managed L2 and L3 stackables
Digi-DPSE-003S DIGI-PSE 3 year program service fee for Unmanaged switches, leased modem, products
Digi-DPSE-003A DIGI-PSE 3 year program service fee for power supplies, GBICs, and mini GBICs purchased separately from other products
 
Digi-Care Standard
D-Link's Digi-Care Standard gives comfort to the customers and offer on site support to resolve the hardware and software problems in a network....
 
Digi-Care Standard Plus
Digi-Care Standard+ Support expands the Telephone Support coverage from 5 day/9 hour coverage to 7 day/24* (currently 5X9 hour coverage) hour coverage for a period of 1 year....
 
Digi-Care Premium
Inclusive of the day to day support needs addressed by Digi-Care Standard and Digi-Care Standard Plus Services....
 
 
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