Highlights
Partner Support Advantage is offered to all D-Link India partners in a region or country of operation Features include Limited Lifetime1 support of equipment under contract, including:
	Unlimited 24/7 Toll free telephonic and email support
	Software updates and upgrades
	Access to D-Link India's support web site
	Next or two -business-day advanced hardware replacement
1 Limited Lifetime is defined as three/five years as long as the original End User continues to own and use the product.

Digi-PSA Service Program
Benefits :
To Partners
		Promotes partner's service offerings Leverages D-Link India's core service capabilities to add value
		Generates profitable revenue immediately
		Does not require heavy investments in service personnel and infrastructure
		Improves customer satisfaction
To Customers
		Provides a single point of contact for products and services
		Improves network availability
		Protects and enhances return on investments through software updates and upgrades
		Improves productivity
		Lowers total cost of ownership

Partner Qualifications
Partners must meet the following requirements to qualify for the Digi-PSA service program:
	Partners are required to purchase PSA for all equipment at the point of product purchase.
	Partners must have a minimum of three D-Link Certified Network
	Engineers (DCNE/DCCE or FNCNE for Foundry products) on their staff. Partners must be the   primary contact to their customers. The end-user customer should not contact D-Link India  directly.
	Partner's personnel contacting D-Link India Technical Support Center must be D-Link and/or Foundry certified.
Partner Responsibilities
Partners must sell their own service contracts to customers. Partners must provide first level of support, including:
	Call handling
	Help-desk support
	Initial diagnosis and troubleshooting
	Partners must deliver necessary on-site support as required. Partners must provide D-Link India with detailed trouble-ticket information pertinent to the customer to expedite resolution. Partners must keep their staff trained on current D-Link India products.

Partner Benefits
	Unlimited 7 x 24 telephone/email access to D-Link India's Technical Support Center and Systems Division for D-Link Certified Engineers.
	Unlimited registered access to D-Link India's support web site
	Unlimited software updates and upgrades
	Next-business day to 48 hours advanced hardware replacement

D-Link Systems' Division

D-Link Systems' Division is fully staffed by highly trained Engineers. Technology expertise, streamlined processes, and a case management system provide a foundation. For responsive and effective technical support and services, Our well-equipped DSD lab lets support engineers simulate end-user network environments to diagnose, duplicate, troubleshoot, and resolve network problems. In addition, D-Link Systems engineers have ready access to our R & D engineers.

Benefits:
24 x 7 x 365 live telephone/email access to D-Link India technology experts for D-Link /Foundry Certified Quick response and resolution of your network issues

Software Updates and Upgrades
New software feature releases deliver additional functionality to your installed D-Link and Foundry switches and routers. You can download maintenance releases and new feature releases from our support web site. Both system software and D-View / IronView Network Management software updates are available.

Benefits:
Software updates enable your customers to protect their investment in D-Link and Foundry equipment and optimize network performance Software upgrades provide added functionality that increases the value of your customers' equipment.


Advanced Hardware Replacement

In case of a hardware system failure, you can request that a replacement part be shipped prior to the return of the failed part. Upon evaluation by a D-Link System engineer, an RMA will be issued. RMAs issued by 12 P.M. will be shipped by overnight carrier the same day. RMAs issued after 12 P.M. PST will be shipped the following business day.

Benefits
	Cost savings, as you can minimize the number of parts in your inventory.
	Cost predictability, since your annual costs are fixed and known.
	Quick restoration of network performance.